About michaelhensey

“Facilitating Effective Organisations through Strategy, People, Projects and  Change”Consulting ExperienceMike Hensey is a director of Hensey Consulting & Associates.  He has over thirty years of international experi­ence in group facilitation, strategy development, organisational development, coaching, change management and programme governance. Mike’s multidisciplinary expertise also extends to complex problem resolution, development of organisation, team and individual level performance measures, organisational and strategic project reviews, business process improvement, balanced scorecard design and development, value management and prioritisation of investment, communications strategy, organisation behaviour and integration strategy post acquisition.Industry ExperienceMike has developed broad and deep experience across the private, public and voluntary sectors.  His industry knowledge spans professional services, financial services, software development, healthcare, postal industry, food services, telecoms, loyalty marketing, manufacturing and prison services.Mike has thirty years of experience interfacing with and managing client relationships.  He has worked globally and provided consulting services to over 40 clients in Ireland, the UK, many continental European countries and the USA.Previously Mike was a director of Fujitsu Consulting and DMR Consulting (Ireland) and was head of their management consultancy and training practices.Strengths and AptitudesMike’s consulting experience is rooted in the belief that the individual and their performance are at the heart of an organisation’s success or failure.  If you were to ask Mike’s clients how they would describe his strengths and aptitudes, the words and phrases you would hear would be: a great listener, an excellent communicator, considerate, consultative, calm, measured, thorough, strategic, provider of wise counsel, empathic with strong emotional intelligence, focused, diplomatic yet tenacious, professional and results focused.  He has excellent planning, analysis, project management and interpersonal skills, and he consistently works to high standards in demanding environments. Academic Qualifications and Professional MembershipsMSc in Management and Organisational Behaviour, Trinity College, Dublin, 2005Mike’s Master’s thesis was entitled: “Strategies for Personal Growth - A Practical Set of Steps on the Path Towards Individual Growth & Development and Organisational Effectiveness” for which he received a 1st Class Honours.Fellow of the Management Consultants and Advisors in Ireland since 2001Member of Institute of Directors, Ireland since 2008Member of Trinity College Business AlumniCertificate Brokerage Operations, New York Institute Finance, 1985Lecturer on Software Development Methods, University of Limerick, 1993Diploma in Software Engineering, New York University, 1989BSc in Information Technology, Trinity College, Dublin, 1982 Consulting Assignments IncludeCo-designed and delivered a multi-year leadership development programme for executive management of a major partner to food retailers and food service professionals (reported to Group HR Director).Advised an international professional services and technology consultancy organisation on optimum organisation development and organisation structure initiatives (reported to CEO).Managed the change and communications strategy for a multi-million euro IT system to support traffic offence infringement for the Irish Police Force (reported to Asst. Commissioner Operations).Supported the design and delivery of a leadership development programme for a leading international mobile communications organisation (reported to HR Director).Advised a global fund manager on their optimal operations structure including merger and downsizing options (reported to CFO).Led an organisation wide business process improvements programme for an Irish funds management operation (reported to CEO). Facilitated a national postal services organisation to develop and execute their 5 year corporate strategy (reported to Director of Strategy).Facilitated a market leading loyalty leisure organisation to clarify and develop their 3 year corporate growth strategy culminating in successful acquisition (reported to CEO).Co-ordinated the global merger of Fujitsu Consulting and Fujitsu Services for the combined Irish operations (reported to European Programme Director).Facilitated an assurance organisation with their distribution strategy (reported to CEO).Facilitated an insurance company with their e-commerce business strategy (reported to Direct Channel Distribution Director).Advised an Irish financial services organisation on how they could improve their capital investment processes to ensure strategic alignment and greater certainty of achieving business benefits (reported to CEO).Led a team to assess the effectiveness of IT delivering service to the business for a global financial services organisation in the insurance sector (reported to CEO).Programme Manager for a leading Irish insurance organisation with responsibility for all new technology projects within the client’s environment.Consulted to an Irish retail banking and capital markets organisation to develop an enterprise-wide framework for investment prioritisation, value management and benefits management, covering the bank’s entire I.T. enabled business change programmes.Carried out a post implementation review of a strategic development project for a global financial services organisation (reported to CEO).Performed a due diligence on the potential acquisition of a funds management operation in Ireland (reported to CEO).Programme managed a post merger integration of two fund managers (reported to CFO).Programme managed a euro assessment for a major insurance company (reported to CIO)Undertook a BPR exercise for a mortgage lender (presented final report to CEO). Previous Clients IncludeJP Morgan, Royal Liver Assurance, Allied Irish Bank, Educational Building Society, Royal & Sun Alliance, Irish Permanent, Irish Life, Aviva Ireland (Insurance, Life and Investment Managers), PFPC Fund Managers.An Post, An Garda Siochana, Irish Prison Service, IDA, FAS, Department of Justice, Department of Social and Family Affairs, Focus Ireland.Bausch & Lomb, O2, Eircom, Accuris, Musgrave Group, Hertz Europe, Loyaltybuild, AOL, Gateway and Multimoda (Milan).Shearson Lehman Hutton (New York), American Express Financial (New York), Brown Brothers Harriman (New York), AIG Insurance (New York), Credit Suisse First Boston (New York), Scottish Mutual Assurance (Glasgow) and Old Mutual Assurance (London).