The standard’s development arose from the EU’s Services Directive which seeks to make a common market in services in the same way as it has in manufactured goods. The adoption of ‘service standards’, describing the interface between consumers and providers of services, is a key part of this. Management consultancy is one of the first service sectors for which a standard has been developed.
ICMCI took a proactive part in writing the standard and is leading the marketing programme. An IMCA Working Group provided feedback to the drafting through NSAI with two members (Tom Moriarty and Pat Power) as ‘ambassadors’ to support implementation.
The standard was launched in Ireland at NSAI, Dublin in December 2011. Pictured below at the launch are members of the IMCA Working Group and NSAI management: (L – R) Pat Power, IMCA; Martin Whelan, Director of Standards NSAI; Tom Moriarty IMCA; Maurice Buckley, CEO, NSAI and Brian O’Kane, IMCA.