The 10 Golden Rules presented from the client’s perspective under Find a Consultant are presented below from the perspective of a consultant delivering services to that client.

  1. Ensure the job to be done and the client’s expectations are fully described, and that your team’s expertise matches these.
  2. Ensure that you are properly briefed – with all pertinent facts.
  3. Provide comprehensive written proposals which address the brief.
  4. Make sure the ‘chemistry’ between the consultant who will carry out the work and the client is right.
  5. Provide references of relevant capability and notify the referees that you have used them.
  6. Keep the client informed on the progress of the assignment.
  7. Consult widely within the client organisation.
  8. Ensure that client staff ‘buy into’ or ‘own’ the recommendations by involving them as early as possible.
  9. Ensure that the final report contains no surprises.
  10. Ensure the client is well prepared to implement the recommendations.

For more detailed guidance, see Selecting a Consultant and Find a Consultant